Why was my account suspended?

Mighty and Stripe, our payment processing partner, strive to maintain security of our accounts to protect our users and their customers. There are two main reasons your card payment processing payment account may be suspended. This article outlines how you can address them.

1. Additional verification is required (new users)

If you recently created your card payment processing account and soon after received an email from Mighty stating that your account has been suspended, it is likely because your identity or account information could not be verified. In this case, you can reactivate your account by providing documents or other forms of verification. 

To do so, open the Mighty app and take the following steps:

1. Tap the Settings button
2. Scroll down and select the Stripe option (under Payment methods)
3. Read the message and press the button to Upload documents
4. Submit the necessary information

It can take up to 3-4 business days after uploading for the documents to be processed and approved. If your account has not been verified within that time, please contact our team at support@mightypayments.com.

2. Fraud prevention (existing users who have processed payments)

In order to protect our users and their customers from potentially harmful activity such as fraud or scams, Mighty has implemented security protocols to ensure the validity of transactions processed through our card payments platform. Accounts that are deemed by our system to be potentially fraudulent will be suspended until we can ensure the validity of the transactions.

For assistance reactivating your account after it has been suspended, please contact our support team via the Mighty app by taking the following steps:

1. Tap the Settings button
2. Scroll down and select Contact us
3. Send in your email any relevant details regarding the last few card payments you received

Need additional assistance? Return to our Help Center homepage to search for other articles.