Why can't my customer pay for an invoice with their card?

Modified on Tue, 1 Oct at 10:41 AM

Accepting credit and debit card payments from customers requires setting up a payment processing account via our partner, Stripe. You can create this account at any time via the Settings page within Mighty.


Once you have set up your payments account, make sure that the following are true to successfully collect card payments from customers:

  • Your payments account is active  you can confirm your account status by going to Settings > Stripe within the Mighty app. 
  • Your customer has entered valid payment info — after viewing the invoice and pressing the button to Pay with Card, your customer must enter valid credit/debit card and personal information to confirm their purchase.
  • The total amount is less than $10,000 (USD/GBP/CAD/AUD/NZD) — Mighty's payment processing only supports transactions up to this amount.


Need additional assistance? Return to our Help Center homepage to search for other articles, or send us an email. We’re always here to help. 

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